CDM Premium Support

CLOUD DRIVE MAPPER · STANDARD & PREMIUM

Cloud Drive Mapper. Premium Support.

Every Cloud Drive Mapper subscription includes our Standard support tier at no extra cost. For organisations who need faster response times, a dedicated technical account manager, and a closer working relationship with our engineers, Premium Support adds depth where it counts.

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Standard Support

Free

Included with every CDM subscription.

  • Technical support via email & web portal
  • Standard service hours
  • Standard SLAs
  • Knowledge Base
  • 24/7/365 outage response
  • Status alerts
  • Future upgrades

Premium Support

+30% of subscription price

Minimum £5,000 / $8,000 per year.

  • Everything in Standard
  • Automatic escalation to 2nd line
  • Support via phone
  • Premium SLAs
  • Dedicated consultant / TAM (20 hours per year)
  • Vendor2vendor support
  • Annual service review
  • The Overwatch
  • Customer Advisory Board (optional)