Frequently asked questions
Does Cloud Drive Mapper work on Chromebooks or student iPads?
No. Cloud Drive Mapper is a Windows product, so it covers the
Windows portion of your device estate: staff laptops, admin
machines, library and lab PCs, teacher workstations. Chromebook
and iPad users continue to access the same SharePoint and
OneDrive content through Microsoft's own web experience and
mobile apps, which are well-optimised for those devices. In
practice most schools and universities use CDM alongside those
other clients, not instead of them.
What is the pricing for schools, and are there discounts for MATs, districts and education groups?
Cloud Drive Mapper has dedicated Education pricing tiers with
school-type buckets for primary, middle and secondary schools,
plus per-user bands for larger institutions. Multi-Academy
Trusts, US school districts and education groups have a bespoke
pricing conversation with our team. The pricing calculator has
the details.
What happens when a pupil or student takes a laptop home and the connection drops?
Cloud Drive Mapper is a hybrid real-time and sync client. In
normal use it fetches and saves in real time. If connectivity
drops while a user is working on a file, they can continue
editing, save cleanly, close the application and safely restart
the machine; changes queue locally and push back the moment
connectivity returns. That distinguishes CDM from purely
real-time drive-mappers where a mid-edit connection loss can
prevent saving.
How does Cloud Drive Mapper handle year-on-year user churn as pupils and students join and leave?
Access to files is controlled by Microsoft 365 permissions and
by group membership in Entra ID or your MIS integration,
exactly as it would be without CDM. When a user leaves and
their Microsoft 365 account is disabled or removed, their CDM
access ends with it. There is no separate CDM user database to
keep in sync.
Do we need to move all our content to SharePoint before Cloud Drive Mapper is useful?
No. Cloud Drive Mapper works with whatever content is already
in Microsoft 365. Many schools and MATs deploy CDM alongside a
phased migration off their on-site file servers, moving active
teaching resources and shared drives first and leaving
archives on the file server until they can be retired properly.
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