Customer Identity Management

Increase customer engagement by enabling simple access to your digital services

 

Hyper-scale identity for unlimited growth

Don't continually re-invent processes as your business and customer base expands.

 

Integrated analytics for next-generation BI

Integrate and synchronise customer data across multiple systems.

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Customer Identity Management

Since its inception, identity management has been a process to help organisations better manage user lifecycles, access provisioning and authentication of their staff to their IT services. It serves an important, but understated, role within most organisations.

Customer Identity Management (CIM) takes all of the principles and technologies that evolved in Enterprise IT over the past decade, and extends them beyond the walls of an organisation, out to its full business ecosystem.

CIM puts customers at the heart of your operations, and enables organisations to securely offer customers access into applications, capture live data, and synchronise and aggregate information across disparate sources. CIM achieves this with the intelligence, automation and control delivered by an enterprise identity management system. CIM takes customer management to a new level.

  • Capture user information directly from the web or any other application or database system

  • Provision identities and provide seamless access into applications entirely from the cloud

  • Avoid adding complexity to on-premises systems like Active Directory

  • Connect, synchronise and automate disparate sources of customer data on-site and in the cloud

  • Pool customer information and customer activity data to enable advanced customer insight and BI

By better understanding ‘who’, CIM helps businesses to answer ‘how’ ‘what’ ‘where’ ‘when’ and ‘why’ too. IAM Cloud’s Customer Identity Management can give organisations a platform to significantly better understand, manage and satisfy customer needs. Customer Identity Management is the differentiator you’ve been looking for to help you advance your customer relationships to the next level.

Contact us for a demo and to discuss a commercial model that makes sense to your business.